What do Phone Repair Centre's phone grades mean?

PRC grades every phone for cosmetic condition only: Like New (near-flawless), Very Good (light signs of use), Good (visible wear), and Acceptable (heavy cosmetic wear). Every grade is fully working - the grade is only about looks.

Does the grade tell me if the phone works?

No. The cosmetic grade is only about appearance. Whether a phone works and what parts it has is shown separately as its condition tier, and battery health is shown as its own measured band.

Are the photos of the actual phone?

Yes. Every listing shows real photos of the exact phone you will receive, and any notable cosmetic mark is disclosed in words and a close-up photo.

Grading, explained

The whole honesty picture in one place - exactly what each grade means, what you might see, and how condition tiers and battery health fit in.

The grade is only about looks. Every phone is fully tested; the grade just tells you how much cosmetic wear to expect, so there are no surprises when it arrives.

Like New (Mint) Grade LIKE_NEW

Indistinguishable from brand new : flawless factory finish with zero cosmetic blemishes.

What you might see

Zero scratches or marks on screen, frame, or back
Factory-fresh cosmetic presentation
Our absolute highest cosmetic tier

Grade A+ (Pristine) Grade A_PLUS

Near-flawless presentation : microscopic marks visible only under close inspection light.

What you might see

Microscopic hairline marks only visible under bright angled light
Zero dents or chips on housing
Display is crystal clear during use

Grade A (Excellent) Grade A

Superb daily condition : screen display glass and rear back glass are immaculate; outer frame housing may have one minor dent or minor superficial scratches from everyday pocket handling.

What you might see

Immaculate display screen glass and pristine rear back glass
Outer frame housing may have one minor dent or minor superficial pocket scratches
Any minor frame mark vanishes completely inside a protective case; 100% bench tested and structurally sound

Grade B (Good) Grade B

Everyday wear with maximum savings : light scratches or scuffs that disappear inside a protective case.

What you might see

Noticeable light scratches or faint swirling from pocket carry
Light bezel scuffs or minor corner marks
Completely vanishes inside a standard case

Grade C (Fair) Grade C

Cosmetic marks and daily wear : fully functional and 100% bench tested for standard refurbished value (clearance AS-IS items carry disclosed condition).

What you might see

Visible scratches, scuffs, or small exterior casing dents
100% responsive display with zero cracks
Rigorously bench tested: standard refurbished units are 100% functional with 6-month store warranty (AS-IS units carry disclosed condition)

Grade D (Heavy Wear) Grade D

Heavy cosmetic wear and battle scars, but fully functional with no faults.

What you might see

Noticeable scratches, scuffs, possibly small dents
Screen may show marks or light wear
100% functional: just cosmetically worn, so it's the cheapest way in

Condition tiers

Separate from the cosmetic grade - this is about parts and faults, and it's always shown alongside the grade.

StandardFully working with original factory parts throughout, our main range. Backed by our 6-month store warranty and 14-day change-of-mind return policy.

Second LifeFully working, but one or more parts (often screen or battery) is a quality compatible part. We tell you exactly which. Great value. Backed by our 6-month store warranty and 14-day change-of-mind return policy.

AS-ISHas one clearly disclosed fault (e.g. cracked back glass). Everything else is tested. Priced low for tinkerers and spare-parts buyers. Sold strictly as a clearance item without voluntary store warranty or change of mind; statutory Australian Consumer Law guarantees apply.

Battery health bands

80%+Holds 80% to 89%: healthy, and the industry standard for refurbished phones. Want it like new? We'll fit a fresh battery for $49.

Display image retention

Some OLED screens keep a faint trace of what was on them for a long time. It is a normal display characteristic, not damage, and we grade it the same way every time so the words on one listing mean the same as the words on another.

LightFaint display image retention - visible only on plain light backgrounds, unnoticeable in daily use.

ModerateSome display image retention (screen shadowing) - visible on light backgrounds, does not affect touch or function.

Whatever the grade, the listing photos show the actual phone you'll receive, and your rights under Australian Consumer Law apply to every purchase. Questions? Ask Sam on WhatsApp or call St Marys or Schofields.